Refund Policy
Last updated 18 September 2026 · BlueInstinct SL
What this covers
This policy applies to Pixlets you buy through the Pix Store. Payment is handled by Lemon Squeezy, our merchant of record - they process the charge and the refund, we decide whether one is due. The launcher and every free Pixlet cost nothing, so there's nothing to refund on those.
The 14-day guarantee
If you're not happy with a paid Pixlet for any reason, email us within 14 days of the purchase date and we'll refund it in full - no questions asked, no need to explain why. This is at least as generous as the statutory cooling-off period EU and UK consumers already get for digital purchases, so buying a Pixlet doesn't require waiving that right.
How to request one
- Email support@blueinstinct.com from the address you used at checkout, with the order number or receipt Lemon Squeezy sent you.
- Or use the "Request a refund" link on the receipt email Lemon Squeezy sends after every purchase - it reaches us the same way.
We aim to respond within 2 business days. Once approved, Lemon Squeezy processes the refund to your original payment method; it can take 5-10 business days to show up, depending on your bank or card provider.
What happens to the Pixlet
Approving a refund revokes the license key for that Pixlet - the app stops being downloadable or usable on your device once the key is deactivated. If you were already using it during the 14 days, that's fine; the guarantee isn't conditioned on not having tried it.
After 14 days
We don't offer refunds for change-of-mind requests made after the 14-day window. If a Pixlet is broken, missing a feature it was advertised with, or stops working through no fault of yours, email us anyway - we look at those on a case-by-case basis regardless of how long it's been.
Fair use
This guarantee is for genuine cases of being unhappy with a purchase, not a way to try every paid Pixlet for free on a rolling basis. We reserve the right to decline a refund, or to suspend an account, where we see a repeated buy-then-refund pattern across multiple Pixlets.
Your statutory rights
Nothing in this policy limits any mandatory consumer-protection rights you have under the law of your country of residence.